IMSMA Support
Support to IMSMA Users is a focus area of our activities. Hands-on training and information management services are entirely customised to best satisfy the needs expressed by the IMSMA users’ community.
Our support performance quality is systematically under evaluation and new solutions studied in order to satisfy the users’ community as much as possible. Closer collaboration with organisations already active in providing information management services in the field is being explored to increase this support.
Documentation
IMSMA Users’ Guide is constantly updated and more options are foreseen for 2009.
Download IMSMA Users' Guide
Remote Assistance
Routine support remains available by sending your request to imsma(at)gichd.org.
IMSMA computers with Internet access can benefit from remote assistance. This can enable a quicker roll-out of any changes of the software updates as well as immediate and facilitated technical assistance.
If you would like to benefit from remote assistance, please download the IMSMA Teamviewer onto your IMSMA computer connected to the Internet.
IMSMA Teamviewer EXE 1.9MB
To initiate a session, please contact your support staff.
Support Staff
| Obtaining IMSMA | Daniel Eriksson
Head of Information Management | d.eriksson(at)gichd.org
(working languages: Danish, English, Norwegian, Swedish)
Tel | +41 22 906 16 84
Skype ID | gichd.d.eriksson |
| Upgrading Your System | Jean-Paul Rychener
Systems Support Coordinator | jp.rychener(at)gichd.org
(working languages: English, French)
Tel | +41 22 906 16 80
Skype ID | gichd.jp.rychener |
| IMSMA NG Support | Aurora Martinez
IMSMA NG Support Officer | a.martinez(at)gichd.org
(working languages: English, French, Spanish)
Tel | +41 22 906 16 55
Skype ID | gichd.a.martinez |
| GIS and Mapping Support | Inna Cruz
Programme Assistant | i.cruz(at)gichd.org
(working languages: English, French, Russian, Ukrainian)
Tel | +41 22 906 16 75
Skype ID | gichd.i.cruz |
| Technical Support | Anne-Li Naucler
Software Development Coordinator | a.naucler(at)gichd.org
(working languages: Danish, English, Norwegian, Swedish)
Tel | +41 22 906 83 56
Skype ID | gichd.a.naucler |
| IMSMA System Support, IM Standards and SOP, Peripheral IM Systems | Lui H Halil Radogoshi
Systems Support Officer | h.radogoshi(at)gichd.org
(working languages: Albanian, English, Serbo-Croat, Swedish)
Tel | +41 22 906 86 83
Skype ID | gichd.h.radogoshi |
