Quality management (QM) in mine action is based on the International Mine Action Standards, which are in turn based on the ISO9000 family. In the past, there has been a focus on the accreditation of organisations and the control of quality of land that has been cleared, but there are significant benefits in a much wider systematic approach to QM that includes all humanitarian mine action processes from planning to audit.
These two parts of QM are often called “doing the job right” and “doing the right job”. To get the most benefit, quality planning, quality assurance, and quality control need to be implemented at all stages at both management and field operations level, and continual improvement methods should be used at all times. Key contributions come from identifying, defining and mapping “processes”; identifying, rectifying and preventing non-conformities; and capturing lessons learned and applying the lessons in the next project cycle.
The course aims to develop QM awareness and skills of senior management and operations staff of mine action programmes. The course will include aspects of QM from both a senior manager and also field QA/QC perspective, intended to foster a common understanding of the importance and relevance of QM at both levels and of the importance of their seamless interaction.
Course outcome | Understanding the systems approach to QM, improved skills in planning, implementing and using QM by applying a systems approach.
This Quality Management workshop is a 4.5-day intensive course which provides in-depth training in the development, application and integration of Quality Management in mine action programmes at both management and operations level. This workshop is funded by the German Federal Foreign Office.
The course will include an overview introduction to Quality Management Systems (QMS), ISO9000 and Quality Management as an essential part of overall Information Management. Operational training will have a focus on problem-solving and skills development for using Quality Management to improve field operations, management training will address strategic planning, the inter-connectedness of QM and IM and the added value of ISO9001. The relevance of result indicators and measurement will also be covered.
About 25% of the workshop time is spent in a small group setting.
The course is intended for
- senior mine action managers and
- senior field QA/QC staff.
In each case the participants must have relevant QM or QA/QC experience.
Countries/organisations are encouraged to send a team of two people – one of whom must be management or planning staff and the other must be field QA/QC or QM staff. The intention is to simultaneously boost both aspects of the organisation’s work.
The course is limited to 24 participants.The workshop will be delivered in English, therefore, only candidates with good English language skills and sufficient formal education to benefit from a university-level course can be considered.
There is no fee for the workshop or the training materials. Lunches and coffee breaks will be provided. Please note that the remaining costs have to be borne by the participants. However, the GICHD offers a limited number of sponsorships covering travel, accommodation and subsistence cost for applicants from developing countries with no other funding opportunities.