This GICHD handbook for mine action managers provides an introduction to QM approaches and principles and explains the concrete steps for developing quality management systems for mine action programmes. It aims to give the tools and methods to set up a system for results-based QM, which has a strong focus on customers, interested parties and the outcomes of programmes.
10 Steps to a National Quality Management System
- Language English
- Other languages English
- Publication date 26 March 2014